Whenever people work together there are going to be conflicts. The costliness of these conflicts multiplies when they are not brought to light early enough and when they are not dealt with adequately. All employers need an effective way to manage employee conflicts and complaints, particularly those that include allegations of harassment and/or discrimination. If employers have a process in place that can resolve complaints before they blow up into larger problems, the employees will be happier, more loyal and more productive. The employer, in turn, can operate a more efficient business, minimizing unnecessary costs, aggravation and risks.

Open Line Consulting allows employers to outsource their entire complaint process, or just a single aspect of the process. Our available services include: auditing your current complaint process; tailoring a modern complaint process that is customized for your business; educating employees about the complaint process and the importance of open communication; providing a round-the-clock hotline to receive employees’ complaints; investigating employee complaints; providing a detailed report on each complaint; suggesting approaches that allow you to both solve problems and foster a culture of communication; and providing coaches, trainers, mediators and other dispute resolution professionals who can resolve workplace complaints before it becomes too late.

We will also generate periodic reports, so that employers can keep track of what complaints are being raised, what problems are being identified, and how they are being addressed. In reviewing these reports with employers, we help identify any systemic or reoccurring problems, allowing the employer to be proactive rather than reactive.

You can reach us toll-free at 1-800-838-1080.